eg999 Casino Terms and Conditions

01 Acceptance of Terms

By accessing the eg999 platform — whether through the website at eg999.casino or through the eg999 mobile app — you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. These Terms apply to all players regardless of how they access the platform.

Your acceptance of these Terms is a condition of your registration. eg999 will not create an account for any person who does not agree to these Terms. If you are using the eg999 platform on behalf of another person, you confirm that you have the authority to bind that person to these Terms and that they have also read and agreed to them.

These Terms should be read alongside the eg999 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and eg999. Links to both documents are available in the footer of every page on the eg999 platform.

02 Eligibility

To register and play on eg999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate entities may not register player accounts on eg999.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be an employee, contractor, or close family member of an employee or contractor of eg999 or any of its affiliated companies.
• You must not be subject to a self-exclusion order on eg999 or any affiliated platform.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

eg999 takes its age verification obligations seriously. If we have reason to believe that a player is under 18, we will suspend the account immediately, investigate, and if the suspicion is confirmed, close the account and return any deposited funds that have not been wagered. Winnings generated by an underage player will be forfeited.

03 Account Registration

Each player may hold only one account on eg999. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If eg999 identifies duplicate accounts, all associated accounts will be suspended and any balances held within them may be forfeited.

When registering on eg999, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, mobile number, and any other information requested during the registration process. Providing false information is a breach of these Terms and may result in account closure.

• Your account username and password are your responsibility — keep them confidential.
• Do not share your eg999 login credentials with any other person.
• If you suspect unauthorised access to your account, contact eg999 support immediately.
• eg999 will never ask for your password via email, chat, or phone.
• You are responsible for all activity that occurs on your account while logged in.

eg999 reserves the right to carry out identity verification checks at any point during your use of the platform. You may be asked to provide a copy of a government-issued ID, a utility bill, or other documentation to confirm your identity. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.

04 Deposits and Payments

eg999 accepts deposits via bKash, Nagad, and Rocket — the mobile financial services most widely used by players in Bangladesh. All transactions on eg999 are processed in Bangladeshi Taka (BDT). eg999 does not charge any fees on deposits, though your mobile financial service provider may apply their own transaction charges.

• Minimum deposit amounts are displayed on the deposit page within your eg999 account.
• Deposits are credited to your eg999 account instantly upon confirmation from the payment provider.
• You may only deposit using a payment method registered in your own name.
• eg999 does not accept deposits from third parties or from payment methods belonging to other people.
• If a deposit is made from an unverified or third-party source, eg999 reserves the right to reverse the transaction and suspend the account.

eg999 reserves the right to set deposit limits on individual accounts at its discretion, particularly where responsible gaming concerns have been identified. Players may also set their own deposit limits from within their account settings at any time.

05 Withdrawals

Withdrawals on eg999 are processed to the same payment method used for the most recent deposit, subject to verification requirements. All withdrawals must be made to a bKash, Nagad, or Rocket account registered in the same name as the eg999 account. eg999 does not process withdrawals to third-party accounts under any circumstances.

• Minimum and maximum withdrawal amounts are displayed on the withdrawal page within your account.
• Withdrawals are typically processed within minutes of approval, though processing times may vary.
• eg999 may request identity verification documents before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Bonus funds cannot be withdrawn directly — only winnings generated from wagering bonus funds, after meeting the applicable wagering requirements, are eligible for withdrawal.
• eg999 reserves the right to delay or withhold a withdrawal if fraud or a breach of these Terms is suspected.

06 Bonuses and Promotions

eg999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and minimum deposit thresholds. These specific terms are published alongside each offer and form part of these overall Terms and Conditions.

• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• Bonuses are credited to your bonus balance and are separate from your real-money balance.
• eg999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one welcome bonus may be claimed per player, per household, and per device.
• Bonuses may not be transferred between accounts or exchanged for cash directly.
• eg999 reserves the right to reclaim bonus funds if it determines that a player has attempted to abuse the bonus system.

eg999 monitors bonus usage patterns continuously. Players found to be abusing the bonus system will have their bonuses cancelled, their accounts reviewed, and may be permanently banned from the platform. eg999's decision on bonus-related matters is final.

07 Game Rules and Fair Play

All games available on eg999 — including Monster Triple, Hi-Lo, Ludo Quick, Monster Dice, Golden Bank, Dragon Hatch, and Circus Delight — operate using independently certified random number generators. The published RTP figures for each game reflect the actual long-term return verified through third-party testing. eg999 does not manipulate game outcomes.

• Each game on eg999 has its own specific rules, which are accessible from within the game interface.
• In the event of a technical fault during a game round, the round will be voided and any stake placed will be returned to the player's account.
• eg999 is not responsible for losses resulting from a player's misunderstanding of game rules.
• Bets placed and confirmed cannot be cancelled or reversed by the player.
• eg999 reserves the right to void any bet that was placed as a result of a software error or pricing mistake.

08 Prohibited Conduct

The following activities are strictly prohibited on the eg999 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Opening more than one account on eg999.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to interact with the eg999 platform or its games.
• Colluding with other players to gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using the eg999 platform for money laundering or any other illegal financial activity.
• Attempting to reverse-engineer, copy, or reproduce any part of the eg999 platform.
• Harassing, threatening, or abusing eg999 staff or other players.
• Depositing funds obtained through illegal means.

09 Account Suspension and Closure

eg999 reserves the right to suspend or close any player account at any time, with or without prior notice, if it determines that a breach of these Terms has occurred or is suspected. In cases of suspected fraud or criminal activity, eg999 may freeze account funds pending investigation.

• Players may request the closure of their own account at any time by contacting eg999 support.
• If an account is closed at the player's request, any real-money balance will be returned to the player's registered payment method after verification.
• If an account is closed due to a breach of these Terms, eg999 reserves the right to withhold any balance pending investigation.
• Accounts that have been inactive for 12 consecutive months may be subject to an inactivity fee as disclosed in the account settings.

10 Responsible Gaming

eg999 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available from within your account settings at any time.

• Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• During a self-exclusion period, eg999 will not send promotional communications to the excluded player.
• Players who have self-excluded must not attempt to open new accounts on eg999 during the exclusion period.
• eg999 staff are trained to identify signs of problem gambling and may proactively reach out to players showing concerning patterns.

If you are concerned about your gaming habits, we encourage you to use the responsible gaming tools available on eg999 and to seek support from appropriate organisations. Gaming should always be a form of entertainment — never a way to solve financial problems or cope with stress.

11 Privacy and Data Protection

eg999 collects and processes personal data in accordance with its Privacy Policy. By registering on eg999, you consent to the collection and processing of your personal data as described in the Privacy Policy. eg999 will never sell your personal data to third parties.

• Personal data is collected for the purposes of account management, payment processing, identity verification, and regulatory compliance.
• eg999 uses industry-standard SSL encryption to protect all data transmitted between your device and the platform.
• You have the right to request access to the personal data eg999 holds about you at any time.
• You have the right to request correction of inaccurate personal data.

For full details of how eg999 collects, uses, stores, and protects your personal data, please read the eg999 Privacy Policy.

12 Limitation of Liability

eg999 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• eg999 is not liable for any losses arising from platform downtime, technical faults, or interruptions to internet connectivity.
• eg999 is not liable for any indirect, consequential, or incidental losses arising from your use of the platform.
• eg999's total liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
• Nothing in these Terms limits eg999's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

eg999 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, eg999 will notify registered players via email or in-platform notification.

Your continued use of the eg999 platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the eg999 support team. Our team is available 24 hours a day, 7 days a week, and can assist in both Bengali and English.

• Live Chat: Available directly from the eg999 platform — look for the chat icon in the bottom corner of any page.
• Email: [email protected]
• Response time: Live chat queries are typically answered within 2 minutes. Email queries are answered within 24 hours.

For questions specifically about responsible gaming, deposit limits, or self-exclusion, please visit the Responsible Gaming page or contact support directly. For questions about your account data, please refer to the Privacy Policy.