Your privacy is important to us. This Privacy Policy explains exactly what personal data eg999 collects from players in Bangladesh, how we use it, who we share it with, and how we keep it safe. Please read this page carefully before registering your account.
These cards highlight the most important aspects of the eg999 Privacy Policy. The full policy is detailed below — we encourage you to read it in full.
Every piece of data you send to eg999 — from your login credentials to your payment details — is protected by industry-standard SSL encryption. No data travels between your device and eg999 in plain text. Your information is secure from the moment you open the platform.
eg999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only for the purposes described in this Privacy Policy — account management, payment processing, security, and regulatory compliance.
As an eg999 player, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. You can also manage your communication preferences from within your account settings at any time.
eg999 only collects the personal data that is genuinely necessary to operate the platform, process payments, verify your identity, and comply with applicable regulations. We do not collect data for the sake of it — every piece of information we hold has a clear and legitimate purpose.
eg999 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track your activity outside of the eg999 platform. You can manage cookie preferences from your browser settings.
If you have any question about how eg999 handles your personal data, or if you want to exercise any of your data rights, you can contact our support team at any time via live chat or email. We respond to all privacy-related queries within 48 hours.
This Privacy Policy ("Policy") describes how eg999 Casino ("eg999", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the eg999 platform — including the website at eg999.casino and the eg999 mobile app. This Policy applies to all players regardless of how they access the platform.
At eg999, we take your privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we are committed to handling that information responsibly, transparently, and securely. This Policy is written in plain language so that every player can understand exactly what happens to their data.
By registering an account on eg999, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register an account.
eg999 is an online casino platform serving players primarily in Bangladesh. We offer a range of certified casino games including Monster Triple, Hi-Lo, Ludo Quick, Monster Dice, Golden Bank, Dragon Hatch, and Circus Delight. To provide these services, we need to collect and process certain personal data about our players.
This Privacy Policy explains what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have over your own data. We have written this Policy to be as clear and straightforward as possible — no confusing legal jargon, just honest information about how eg999 handles your privacy.
eg999 acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for ensuring that processing is done lawfully and fairly.
eg999 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party payment providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Payment processing |
| Technical Data | IP address, device type, browser type, operating system | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during gameplay |
| Communications Data | Support chat transcripts, emails sent to eg999 | When you contact our support team |
eg999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
eg999 uses your personal data only for legitimate purposes directly related to operating the platform and providing services to you. We do not use your data for purposes that are unrelated to your use of eg999. Here are the specific ways we use your personal data:
You can opt out of promotional communications from eg999 at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing messages will not affect your ability to use the platform.
eg999 processes your personal data on the following legal bases, depending on the specific purpose of the processing:
eg999 does not sell, rent, or trade your personal data to any third party. However, we do share your data with certain trusted third parties where it is necessary to operate the platform and provide services to you. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.
eg999 will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing purposes without your explicit consent.
eg999 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Regulatory and legal compliance |
| Financial transaction data | 7 years after transaction date | Anti-money laundering regulations |
| Gameplay and usage data | 3 years after last activity | Responsible gaming monitoring |
| Support communications | 2 years after last contact | Quality assurance and dispute resolution |
| Marketing preferences | Until you withdraw consent | Consent-based processing |
When your data is no longer required, eg999 will securely delete or anonymise it so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As an eg999 player, you have a number of rights over your personal data. eg999 is committed to making it easy for you to exercise these rights. Here is a summary of what you are entitled to:
You can request a copy of all personal data eg999 holds about you at any time. We will provide this within 30 days of your request.
If any personal data eg999 holds about you is inaccurate or incomplete, you have the right to request that we correct it.
In certain circumstances, you can request that eg999 delete your personal data. This right is subject to our legal retention obligations.
You can ask eg999 to restrict the processing of your data in certain situations, for example while a correction request is being reviewed.
You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
You can object to eg999 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
To exercise any of your data rights, contact the eg999 support team via live chat or email at [email protected]. We will acknowledge your request within 48 hours and respond in full within 30 days.
eg999 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use eg999 so we can improve it.
eg999 does not use cookies to track your activity on other websites or to serve you targeted advertising outside of the eg999 platform. You can manage cookie settings through your browser. Note that disabling essential cookies may affect the functionality of the eg999 platform.
eg999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
While eg999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your eg999 password strong and confidential, and contact us immediately if you suspect your account has been compromised.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, eg999 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.
eg999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request proof of age from any player at any time.
If eg999 discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and return any deposited funds. If you believe that a minor has registered on eg999, please contact our support team immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. eg999 supports all efforts to keep gambling away from children.
eg999 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, eg999 will notify registered players via email or in-platform notification before the changes take effect. Your continued use of the eg999 platform after any changes to this Policy constitutes your acceptance of the updated Policy.
We recommend checking this page periodically so you are always aware of how eg999 handles your personal data. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way eg999 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week, and can assist in both Bengali and English.
When contacting us about a data rights request, please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently. eg999 will never ask for your password when handling a privacy request.
eg999 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response to a privacy query, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Your data is safe with us. eg999 uses SSL encryption, strict access controls, and transparent data practices so you can focus on enjoying your favourite games without worrying about your privacy.